Most Frequently Asked Questions – FAQ’s

Where can I find your collection?

You can find and purchase our full collection, online in our online shop. You may also find some of our designs in the stores we collaborate with. Please contact us.

If I want a design that you already have but in different fabrics, can I ask for it?

Yes you can contact us, and if the fabrics you like are available, we would be happy to make it for you.

I know your products are limited edition. If I see an “out of stock” sign in your online shop, does it mean it’s permanently over?

Sometimes we have a small stock left from some of our fabrics and we might be able to make the product you want. You can be lucky, so please contact us.

What if I receive a wrong product?

In case you receive a wrong product, we will handle the return process in communication with you.  The  return shipping costs are our responsibility. Contact us within 3 business days. The return must be made within 10 days of receiving the product for Greece and European countries, or within 15 days for the rest of the world. Please ensure the product is in its original perfect condition, with all tags attached and the sales receipt included. Please use the original packaging.

Do you have a physical store I can visit?

At this time, you can find and purchase our products, only online in our online shop. You may also find some of our designs in the stores we collaborate with. Please contact us for more details.

I would like to collaborate with you, how can I contact you?

Send us an email here. We are very interested in new collaborations!

Where do I add my discount code?

You can add your discount code at Checkout in the specified field.

Can I use my discount codes in stores you collaborate with?

Unfortunately, no. Our discount codes are available only for our original eshop: www.theartikoshop.com.

I bought something from a store you are collaborating with. Can I return it to you at the contact address?

Unfortunately, no. If you purchase one of our products from another store, that store is responsible for your service.

I have a different question, who can I contact?

If you haven’t found what you were looking for in the FAQs, Shipping, Returns & Exchanges, or Payment Methods sections you can always contact us. We are here to help you. All questions are good questions!