Returns & Exchanges Policy

We want you to be completely satisfied with your online purchase. If for any reason you change your mind, we are happy to accept returns and exchanges for any merchandise that is not on sale or custom-made.

To be eligible for a return or exchange, please ensure the following conditions are met:

  • The product has not been used, washed, or damaged in any way.
  • The product is in its original packaging with all original tags still attached.
  • The product is accompanied by the original sales receipt.

To proceed with an exchange, follow these steps:

  1. Contact Us: Within 3 days of receiving the merchandise, email us at info@theartikoshop.com. If your request meets our guidelines, we will send you an exchange authorization within 3 business days.
  2. Return the Product: After receiving authorization, return the product to the address below. It must be postmarked within 10 days of receiving the merchandise for Greece and European countries, or within 15 days for the rest of the world. Ensure the product is in its original packaging with all tags attached and the sales receipt included.
  3. Courier Details: Use the same courier that delivered your package, and include a tracking number. This helps us assist you if the package is lost or delayed.
  4. Costs: Courier expenses and any additional costs related to returning the product are the customer’s responsibility.
  5. Approval and Notification: Once we receive and approve your return, we will notify you via email. You will then have 5 days to inform us of the product you wish to receive in exchange. The new product must be of equal or higher value than the original, excluding shipping costs.
  6. Availability: Please note that we cannot guarantee the availability of the desired exchange item. We recommend contacting us before initiating the return process to check availability.

Return Address

ARTEMIS OIKONOMOU
13 Grigoriou Lambraki Str.
14561 Kifisia
Greece
+30 2106413148

Please Note: Artiko does not offer refunds. All sale and custom-made products are final and cannot be exchanged. By placing an order on www.theartikoshop.com, you agree to this Returns and Exchanges Policy.